Shipping policy

We want your shopping experience to be as smooth and convenient as possible, so here’s everything you need to know about our shipping process.

Where we Ship

We offer shipping across Australia as well as internationally to select countries.

Shipping Methods & Costs

We offer the following shipping options:

  • Standard Shipping (Australia):
    • $9.99 flat rate
    • Delivery within 4-5 business days within Australia, depending on your location.

  • Express Shipping (Australia):
    • $14.99 flat rate
    • Faster delivery within 1-2 business days, depending on your location.

  • International Shipping:
    • Flat rate of $30
    • Delivery times vary depending on the destination. International orders may be subject to customs clearance, which may cause delays.

  • Free Shipping:
    • We offer free standard shipping on all Australian orders over $100. This will automatically be applied at checkout.

Processing Time
All orders are processed within 1–2 business days (excluding weekends and public holidays). You will receive an email notification once your order has been shipped.

Order Tracking
Once your order has been dispatched, we will send you an email with tracking details so you can follow your package with ease. You can track your order on the Australia Post website or directly through the tracking number provided.

Shipping Delays
While we strive to ensure timely deliveries, please note that Australia Post and other carriers may experience delays due to factors such as weather conditions, public holidays, or other unforeseen events. We appreciate your patience and understanding during such instances. If you believe your order has been delayed, feel free to reach out to our customer service team for assistance at admin@kaiakollection.com.au

Customs, Duties, and Taxes (For International Orders)
For international shipments, please be aware that customs duties, taxes, and fees may be charged by the destination country. These fees are the responsibility of the customer. We recommend contacting your local customs office for more information on any additional charges before placing an order.

Issues with Your Order
If you encounter any issues with your order (e.g., damaged goods, incorrect items), please contact us as soon as possible at admin@kaiakollection.com.au. We will work with you to resolve the issue promptly.